Shipping & Returns

Orders Ship Within 1 Business Day

Merchandise on our website ships from our distribution center, or from different locations. Multiple item orders may not ship from the same location, and could arrive separately. Orders shipping in the Continental United States should be received within 5-8 business days, unless 1-2 Day Upgrade or 3-4 Day Upgrade are selected. For those RUSH delivery orders, we recommend calling 1-800-922-7397 by 11:00 am EST weekdays if the order needs to ship the same day. Otherwise, all RUSH orders placed online will ship the next business day. This excludes Drop Ship items that state the approximate shipping time in the description of each item. We ship our products DHL, USPS and UPS. International orders may take longer, depending on the distance, location and carrier.

Kids Stuff Shipping Charges

Drop-Ship & Personalized Items

Selected items (some of which are very large or personalized items) are drop shipped to you directly from our suppliers. Drop ship items are indicated within the product descriptions. These items are charged to your credit card upon release of the order to our drop-shipper. Please allow 1-4 weeks, depending on the item, for these items to reach you due to the fact they must be shipped by truck. We're sorry, but some of the very large items cannot be shipped outside the Continental North America. You will be notified by e-mail if this is the case.

Credit Cards

We accept Visa, American Express, Discover, Master Card & PayPal. Your credit card will be charged in full when your order is processes. You will be notified via email of items that may be back-ordered. These items are expected to ship within 30 days unless otherwise notified. All credit card information you provide is considered strictly confidential and restricted solely to our order processing use. Our web site is secured so your credit card information cannot be accessed by anyone else.

If you pay by credit card, the charge will appear as KidsStuff.com on your credit card statement.

Easy Returns

When you receive your order you will find a packing slip included in your box. If you need to exchange an item (different size, color, etc.) simply make a note on the packing slip and return it to us along with the merchandise to:

KidsStuff.com
Returns Department
1647 Southeast Ave, Ste 5
Tallmadge, OH 44278, USA

Be sure to tell us the reason for your return or exchange - your input will help us improve product information. We want you to love what you purchased from Kids Stuff. However, if something isn't right, we will help you to find the best solution.

Kids Stuff will gladly accept unused products in their original packaging within 30 days of your purchase. We cannot accept opened packages back. If you wish to receive a refund, we will credit your original form of payment within 72 hours of receipt less shipping and handling charges. Please Note: Bedding and car beds are not returnable.

We recommend sending your items back with a tracking number for your protection.

For additional questions or more information: Contact Customer Service.